Company Name: Hangzhou Guangze E-Commerce Co., Ltd.
Email: service@somavyn.com
At Somavyn™, your satisfaction is an important part of our commitment to providing a thoughtful shopping experience. This Return & Refund Policy explains the process for requesting returns, receiving refunds, and handling any order concerns.
1. Return Eligibility
We accept return requests within 30 days from the date your order is delivered.
To qualify for a return, items must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and free from damage
✔ The original packaging and included accessories must be retained
✔ Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer service team at:
Please include your order information and a brief explanation of your return request.
Once your return is approved:
✔ We will provide return instructions
✔ You will receive the necessary shipping details
✔ Your return can be sent after receiving authorization from our team
Important:
Please do not ship items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and prepare every Somavyn™ product before shipment.
If your item arrives damaged, defective, or different from what you ordered:
✨ Please contact us as soon as possible after delivery
✨ Provide photos and details regarding the issue
✨ Our team will review the situation and work toward the best solution
We are committed to ensuring your order experience meets your expectations.
4. Items Not Eligible for Return
Some products cannot be returned due to their nature or condition, including:
• Customized or personalized items
• Products that have been used, modified, or damaged after delivery
• Items without original packaging
• Gift cards or promotional items
• Clearance or final-sale products
• Original shipping charges (when applicable)
If you are uncertain whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to replace an item with another product, we recommend the following process:
- Submit a return request for the original item
- Wait for return approval and processing
- Place a new order for your preferred replacement item
This allows us to process your exchange request more efficiently.
6. Refund Process
After your returned item is received and inspected, we will send you an update regarding your refund status.
If your return is approved:
✔ The refund will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected timeframe, please contact us at:
7. Return Shipping Information
Before sending any return package, please contact Somavyn™ customer support to receive the correct return instructions.
Return shipments sent without prior authorization may not be accepted.
Customer Service Email:
service@somavyn.com
Thank you for choosing Somavyn™.
We appreciate your trust and are dedicated to making every purchase experience simple, transparent, and satisfying.