Company Name: Hangzhou Guangze E-Commerce Co., Ltd.
Email: service@somavyn.com
At Somavyn™, we believe the journey of every piece matters — from the moment you place your order to the moment it arrives at your home. This Shipping Policy explains how we prepare, ship, and deliver your decorative pieces with care.
Our Shipping Approach
Somavyn™ is dedicated to creating thoughtfully designed home décor that brings beauty and personality into everyday spaces.
To provide a wider selection of unique designs while maintaining quality and efficiency, some products may be fulfilled through carefully selected production and distribution partners.
This approach helps us:
✨ Offer distinctive décor collections without unnecessary limitations
🏡 Deliver thoughtfully crafted pieces directly to customers
🌿 Support a more efficient and responsible fulfillment process
We appreciate your understanding that each item is prepared with attention before making its way to your home.
1. Order Processing & Shipping Costs
Every Somavyn™ order is carefully reviewed and prepared before shipment.
Order Processing Time:
Please allow 2–4 business days for order confirmation, product inspection, packaging, and shipment preparation.
Peak Periods:
During holidays, promotional events, or high-volume seasons, processing may require an additional 2–3 business days.
Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Schedule
Because Somavyn™ products may ship from different fulfillment locations, delivery times can vary depending on destination and availability.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Locations | 15–20 Business Days |
Please note that these timeframes are estimated and do not represent guaranteed delivery dates.
We carefully prepare each order to ensure your décor arrives safely and beautifully.
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please keep in mind:
✔ Tracking information may require 1–3 business days to become active after shipment
✔ Some shipments may experience temporary gaps in tracking updates while in transit
✔ Your package remains on its way even if updates are delayed
4. International Orders, Duties & Taxes
For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.
Customers are responsible for:
• Any applicable customs charges
• Import duties or local taxes required by their country
• Fees related to customs processing
Somavyn™ is not responsible for delays caused by customs inspections or regulations outside our control.
5. Changes, Address Updates & Order Cancellation
We begin preparing orders shortly after purchase to ensure efficient fulfillment.
If you need to update your shipping information or request a cancellation, please contact us at:
within 12 hours of placing your order.
Once your order has entered the fulfillment process, we may be unable to make changes or stop shipment.
6. Damaged, Missing, or Lost Packages
Your satisfaction is our priority, and we want every Somavyn™ piece to arrive in excellent condition.
Damaged Items
If your order arrives damaged:
✔ Please contact us within 72 hours of delivery
✔ Include clear photos of the package and product
✔ Our team will review your request and arrange an appropriate solution
Lost Packages
If the shipping carrier confirms that your package has been lost during transit:
✔ We will assist with the next steps
✔ A replacement may be provided when appropriate
Thank you for choosing Somavyn™.
We appreciate your patience and trust as we bring carefully selected decorative pieces from our collection into your home.